Despite the rise of social media and other digital communication channels, call centers are still relevant in today's B2B business landscape. Having been around for decades now, they remain an integral part of customer support wings in most companies. A 2019 CCW Market Study report shows that 64% of companies believe customers should be able to reach a live agent easily.
Prospecting is one of the most important sales techniques that representatives use. They send outbound emails or make outbound calls to leads, hoping they can create opportunities for selling products or services. With proper techniques, prospectors can achieve predictable return on investment.
The sales process is certainly not for everyone. It is a long, arduous, and complex task that will have you pulling your hair out at times. The entire process can be looked at as a funnel, hence sales funnel, as you try to filter as many customers as you can from the larger pool of leads that are pouring in from the internet.
Every marketing campaign’s goal is to generate a steady stream of high quality, hot leads for sales teams to close more deals. Companies invest tons of money in advertising, come up with new, creative ideas for their marketing activities — and discover unique ways of getting a bang for their buck.
We always want what we can’t have. Or, at least, what we’re afraid we might not be able to have. That’s the whole concept behind scarcity marketing: using the idea of shortage as a tactic to drive sales.
Higher business productivity, happier the customers! You must have heard these lines often. Well, it’s true! If you run a call center or are a call center outsourcing company, you must be aware of the significance of generating sales leads, answering calls and reaching out to the customers’ on time.
Taking a step into management is a big career move and involves more than just accepting a new title and pay rise. You will have bigger responsibilities and much higher expectations. In this article, we will review the five skills that you might need to master before moving up the career ladder to a management position.
Having analyzed thousands of CallPage widgets created by our customers, we have now arrived at the conclusion that the way a widget is configured has a significant impact on the number of calls or leads it can generate.
Web push notifications are not new to marketers. They have been around for a while now and have helped brands fill this gap between re-marketing and emails. Check how you can use this marketing tool to get more subscribers and communicate better with your audience and boost engagement!
