Callpage security and data storage
 
Effective: January 1, 2016
We take the security of your data very seriously at Callpage. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.
If you have additional questions regarding security, we are happy to answer them. Please write to contact@callpage.io and we will respond as quickly as we can.
Data transmission and storage security is imperative in the modern enterprise. That’s why we have taken all measures to keep all information appropriately protected.
Our data centers are in cloud of Amazon and it’s protected in
accordance with all telecommunications standards.
 
Our staff is granted access only in their respective fields and day to day work. They are also required to maintain confidentiality after departure from the company.
Callpage developers treat stored data of customers with the highest level of security and care. Each piece of customer data is treated as personal and in need of standardized protection. We have employed security policies which ensure safety of the data storage and transmission.
All Callpage connections are encrypted with 256bit SSL protocol. There is no expiration date on the stored data. The data will remain on our servers even if a client does not extend his or her license.


Security of information

 

Callpage is in the compliance with the following information related security and monitoring procedures:
Documented and defined security standards and procedures 

Employee confidentiality agreement 

Verification of employees who have access to customer data 

Access to information granted only to employees who need to work with customer 
data or hosting servers 

Access to customer data is limited within 24 hours of employee departure or relocation within Callpage 

Training on internal security policies and raising of security awareness as a day­to­day process 

Physical security of the data center 
Physical security ensured by data centers and hosting provided to and by Callpage meets 

the following requirements:
Secure rooms with at least two access mechanisms, i.e., key­cards, man traps, security guards, and computer room badge­in 

Authorized employees only are allowed physical access to the servers. 24/7 security at the location 

Backups of customer data are stored on­site with limited access and at a securely controlled or commercial off­site location 

The site guarantees additional protection such as uninterruptible power and fire suppression 

Flawed components in the data center undergo DoD­approved “erase” or “wipe” procedure (if functionally possible) prior to physical destruction.

 

Technical controls

 

Callpage supports technical controls to provide protection to its network and systems: 


Callpage utilizes professional facilities via a top tier hosting provider that protect customer data from external threats 

Callpage maintains individual accountability for employees that can access systems hosting customer data 

Callpage has documented user account/password management systems for employees with access to systems that are hosting customer data 

Callpage ensures that individual access to customer data is controlled, i.e., a diverse user name and password is required for each individual administrator 

Customer data is compartmentalized to prevent unauthorized access and separated from the data of other customers 

Access to customer data is protected by hardened passwords rotated on a 90 day basis 

Wireless connectivity to networks or servers hosting customer data is protected using security mechanisms such as EAP, TTLS, TLS, or PEAP 

Callpage data center has formal security policies and procedures in place that deal with viruses, other malware and related threats

Usage

 


To ensure protection of confidentiality, integrity, and availability of customer data, Callpage meets the following usage criteria: 

Each user is assigned a unique ID 

User IDs and passwords can be edited at any time 

Passwords must be at least 5 characters long 

The application and resulting access to data in the database has 
based­on­permission controls limiting access to only authorized customers 

Each change of user login status is logged within each application 

All logs are treated as confidential information and access to reports can be restricted 
using the permission system 

Reporting of this information is available within each instance of Callpage 

If confidential data, personal data (i.e., names, addresses, phone numbers), or 
authentication information (i.e., passwords) is transmitted, Callpage ensures security by employing 256bit SSL encryption between each component of the communications path 

Callpage security policy assumes customer data retention is permanent and is designed to that standard