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Resources

How to Use Conversational AI to Manage Customers in Insurance

Conversational AI is transforming customer service in insurance by making interactions faster, easier, and more personalized. Imagine getting help with your insurance as effortlessly as chatting with a friend—no more long wait times or confusing jargon. In this article, learn how insurance companies can use AI-powered chatbots to improve customer support, manage claims, provide 24/7 assistance, and even boost sales through cross-selling.

Two women sitting next to a table, discussing metrics showcased on paper.

customer-success-metrics.webp

Are you unsure if your customers are truly satisfied with your products or services? Don't let unhappy customers slip through the cracks. This article reveals the essential metrics that give you a clear picture of how well you're meeting your customers' needs and keeping them loyal.


The Beginner's Guide to Measuring (and Improving) Customer Success Metrics

A business deal is sealed with a handshake, surrounded by colleagues.

customer shaking hand

Unsure whether to call someone a customer or client? Learn the key differences and use the right term every time to strengthen your professional communication.

Customer Relationship (3)