530 - the average number of calls made per month

KRUK España is an international company offering debt collection services. The company wasn’t able to find a reliable callback solution. They tested a few tools, but none of them fulfilled KRUK España’s high expectations. CallPage turned out as a perfect solution for KRUK España. Offering an immediate call for anyone who expressed an interest in the company’s offerings was exactly what customers and potential clients were looking for. Adding the CallPage widget on the website resulted in higher sales and improved customer satisfaction.

Lavazza notes way more interactions with customers and highly improved reaction time

Lavazza is an international producer of espresso coffee. The company struggled with providing outstanding customer service. It receives thousands of calls and contact inquiries every day but lacked a system that would enable quick reaction time, satisfying both the users and management. Since CallPage was introduced on the website, Lavazza notes way more interactions with customers and highly improved reaction time. A callback offer makes it seem that the company is instantly and constantly available to its potential customers. This builds trust and increases the number of sales calls from highly motivated users who are at the end of their buyer journey. 

Idea Money increased generating successful calls to 96,3% with the CallPage widget

Idea Money uses CallPage in its app for business clients called IdeaFaktor24. After logging into the app, customers can use the plugin to contact the company’s consultant and select the department they want to connect with. 

When the customer provides their phone number, the company’s consultant connects with them automatically within 30 seconds. Each month, about 800 people choose this form of contact.

Borczyk.pl acquires more contact data for potential customers 

The borczyk.pl Implantology and Esthetic Dentistry Clinic provide dental services. The clinic gets both new patients and offers a faster way of contact with people who have been using its services for a long time. The widget uses scoring rules to analyze user behavior on the site. When a user, e.g., returns to the website for the next time – a window pops up on their screen offering a callback.

The potential customer may also leave a text message and arrange a convenient time for a conversation using CallPage. Moreover, the borczyk.pl clinic collects phone numbers from users also outside working hours of the clinic or during weekends. Thanks to that it acquires more contact data to potential customers than it did before the CallPage implementation.

The sales department of JCommerce listens to the conducted conversations and improves their sales tactics

JCommerce provides customers with specialized IT services. The look and feel of the CallPage widget were personalized and tailored to the company’s branding. The system uses scoring rules, which analyze user behavior on the website.

When the consumer performs a specific action, e.g. browsing the website for a long time – the system displays a callback widget. Such quick contact with the user increases the chance of getting a new client from the sales department. The advantage of using CallPage on the website is also the fact that all conversations are recorded. Thanks to this, the sales department can listen to the conducted conversations and improve their sales tactics.

Specbrand customers appreciate most the possibility to get a free consultation in such a short time

Specbrands is an online store, which offers equipment and clothing for uniformed services and shooting enthusiasts. Specbrands tries to stay ahead of the competition on every level, which is why the decision to implement the CallPage widget was almost immediate. On a monthly basis, the store receives between 10 and 40 calls from the website via the CallPage system. What customers appreciate most is the possibility to get a free consultation in such a short time. Despite the fact that the system is used by only one person, the answering rate is at the level of 77%. The remaining unanswered calls are called back directly from the CallPage system panel when time allows.