Improved Response Time

Lavazza is a well-known international coffee producer.

The company struggled with providing outstanding customer service. It received thousands of calls and contact inquiries daily but lacked a system that would enable quick response times, satisfying both the users and management. 

Since CallPage was introduced on the website, Lavazza has had significantly more interactions with customers and a highly improved reaction time. A callback offer makes the company seem instantly and constantly available to its potential customers. This builds trust and increases the number of sales calls from highly motivated users who are at the end of their buyer journey.

Improved Sales Tactics

Inetum provides customers with specialized IT services.

The system uses scoring rules, which analyze user behavior on the website. When the consumer performs a specific action, e.g. browsing the website for a long time – the system displays a callback widget. Such quick contact with the user increases the chance of getting a new client.

The advantage of using CallPage on the website is also the fact that all conversations are recorded. Thanks to this, the sales department can listen to the conducted conversations and improve their sales tactics.

530 Calls per Month

KRUK España is an international company offering debt collection services.

The company wasn’t able to find a reliable callback solution. They tested a few tools, but none of them fulfilled their high expectations. 

CallPage turned out to be the perfect solution for KRUK España. Offering an immediate call for anyone who expressed an interest in the company’s offerings was exactly what customers and potential clients were looking for. Adding the CallPage widget to the website increased sales and improved customer satisfaction.

Seamless Callback Integration Across Markets

DocPlanner is a healthcare technology that connects patients with doctors.

DocPlanner operates in more than 20 markets and understands doctors' difficulties in reaching them. As an international company, DocPlanner prioritizes flexible software that can be used in all its operational markets. This widget enables doctors to receive a callback from a consultant within 28 seconds. If the consultant is busy, the call is automatically directed to the next available representative. Managers can also access call recordings to monitor customer interactions.