It is estimated that the average value of each lost customer in Poland amounts to 145 euros per year, and losses resulting from lost profits of companies in Poland are nearly $18 billion a year. Research shows that the Achilles heel of many companies is the low quality of customer service.
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Reliable customer service is the primary focus in marketing today. As it turns out, some companies take it very seriously. Results shown below are based on our test of random companies in Poland.
During a phone call, you can gain or lose a client. Regardless of whether you answer the phone in the office or the store, you should focus on providing high-quality customer service.
Do you want to know about current trends and practices in B2B marketing? In this article, you will find interesting statistics about popular activities taken by companies and B2B marketers.
Every day we visit web stores and websites which offer us different products and services. We analyzed our positive and negative experiences in the use of the commercial websites and made a list of 5 things that not only reduce the number of page views, but also disturb visitors while browsing the site.
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