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Illustration of a giant phone with a person sitting on top of it.

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Voice, silence, or language are keys to paraverbal communication.

While talking with anyone over the phone, paraverbal communication (intonation, emphasis, voice changes, in short, variations in the use of the voice) conveys a special message. Since we can’t see the other person’s face, paraverbal communication transmits the emotional dimension of the conversation.

5 Aspects to be Taken into Account While Providing Customer Service Over the Phone

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Every leader of a sales department needs to measure the efficiency of sales calls made by their team. There is no fixed recipe for this, however, many basic metrics can match your company’s goals. In this article, we present 12 ways to monitor the efficiency of sales calls. By knowing your targets, you can choose those best suited to your business process and learn how to get more phone calls from your website.

12 Ways To Monitor The Efficiency of Sales Calls

Young woman wearing a headset during a sales call

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Marketing and sales methodologies are changing rapidly due to the massive technological evolution. It’s high time for the salespeople to change their way of approaching prospects.  As a sales representative, you might have used cold calling tactics to see whether your business can serve the needs of prospective customers. Once upon a time lead generation calls were driving great results.

How Phone Calls Are Important For Your Lead Generation

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Many of our clients move all their processes from offline to online and switch to remote working. In light of the recent events, this is the only reasonable thing to do.

As CallPage provides a callback solution, I’d like to share my advice on how to offer your customers a superior experience over the phone. All stress-free, provided by a remote team.



5 Steps to Offer High-Quality Service Over The Phone Provided by a Remote Team

How to sell over the phone? To answer that question, we've created a list of 11 tips presenting proven and well-performing telephone selling techniques.

11 Tips on How to Sell Over the Phone

Two characters engaged in a phone conversation

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Here at CallPage, the quest to engage more potential customers via phone is a daily endeavor. We've put together some of our proven tips to help ramp up the calls to your business, blending customer service with savvy sales techniques. 

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