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Use the double potential of CallPage and Livechat for quick communication with customers from the website
Check in which cases companies use Callpage as the main tool for communication with customers.
Trusted by online stores around the world:
Lead generation and conversions are marketer’s top challenges
Lost opportunities
39% of all leads remain unanswered and lost in the sales process.
Costs of leads
Cost of lead acquisition in internet during last years grew dramatically ~335%.
Limited patience
90% of customers claim that immediate response is very important.
Conversion
The best odds of making a successful contact with a lead are within 5 minutes.
Voice and chat preferences vary depending on the age and complexity of the problem
Phone vs. chat preferences by age
Millennials tend to use live chat as their preferred channel for online purchases and simple inquiries, while customers 55 and older are more likely to use the phone instead of chat.
Phone vs. chat preferences by request type
For complex matters such as financial inquiries, there is a much greater preference for telephone contact among all age groups.
Customer motivation for using CallPage within LiveChat products
SALES PROCESS – CHAT PREFERRED
Switching from chat to call to close the deal right now
Benefits for the clients:
- Closing deals faster
- Increasing positive emotions
- Improving conversion
SALES PROCESS – PHONE PREFERRED
Callback & LiveChat on the website. User prefers phone contact and uses CallPage
Benefits for the clients:
- Catching more leads
- Increasing conversion rate
- Boosting sales
SUPPORT PROCESS
Switching from chat to call to reduce the time spent on solving a customer's ticket
Benefits for the clients:
- Solving support tickets faster
- Decreasing negative emotions
- Increasing NPS
See in which cases CallPage wins at Chats
EXAMPLES OF CASES IN WHICH PHONE CONTACT IS PREFERRED OVER CHAT
Complex products
CHARACTERISTIC
- Client needs a detailed explanation of a product
- Establishing trust is crucial to finalize the deal
SAMPLE VERTICALS
- Leasing services
- Factoring services
- Debt collection
Exclusive & expensive products
CHARACTERISTIC
- Highly personalized products
- Client has strong buying intent without a specific product in mind
SAMPLE VERTICALS
- Expensive furniture and house equipment
- Exclusive sport equipment
Professional development services
CHARACTERISTIC
- Major decisions in client’s career with an impact of her whole life
- Complex product that requires explanation
SAMPLE VERTICALS
- Language schools
- Tailor-made trainings for larger groups
The mix of chat and voice covers every aspect of conversational marketing
Important facts:
- Different characteristics make voice assistants (callback) and live chat supplementary to each other,
- More personalized interaction makes voice a more effective channel to finalize the deal,
- 75% of customers prefer a callback option to waiting on hold for available agent,
- Callback service can reduce abandoned leads by at least 32%.
Features like no other
Callback in 28 seconds
Instantly connect with website visitors using a callback phone connection.
Call scheduling
Your potential customers can schedule a callback in advance as per their convenience.
Convert website visitors 24/7
Use out-of-office mode to gather more leads with high-quality sales when your team isn't online.
Departments
Add departments to your widget so potential customers can connect directly with consultants.
Callback from website forms
Reach out to your prospects from any form on the website that they fill with their phone number through our system.
Call algorithm and retry failed calls
CallPage can call all agents simultaneously and connect customers to the first consultant to answer the phone.
Start growing with CallPage today!
Allow your website's visitors to contact you in seconds by implementing a callback solution such as CallPage. This tool when installed on your website encourages immediate contact and connects a potential customer with a consultant in 28 seconds, directly influencing conversion and sales results.
Ross Knap, CEO
Frequently asked questions
Does CallPage have integration with Livechats?
The CallPage application offers the possibility of integration with the LiveChat system. Thanks to this integration, you will be able to propose an immediate connection with your client from the chat window.
Do I need a credit card to start the trial period?
No, you can test the full version of the application without any obligations for 7 days.
Do I have to pay for CallPage and Livechat separately?
Yes, a subscription to both tools is required to connect CallPage with LiveChat.
How does the trial version work?
You install the widget on your website and receive calls for 7 days. Then you decide if you want to continue cooperation. After the trial period, you can resign from cooperation without any obligations, switch to the paid plan, or you can use the free version of the application.
Is the Livechat service embedded in CallPage?
There is no built-in chat option in CallPage. All calls made from the chat window will be saved in the CallPage customer panel.
How does the response time to an inquiry affect sales?
Consumers expect real-time response 24/7. HubSpot research shows that at each stage of contact with the brand, buyers described quick contact with the seller as "important" or "very important". They pointed it out 82% of the time they had questions about sales or marketing. "Quick contact" means 10 minutes or less.
How can I start a trial period to test how CallPage works with Livechat?
In order to start the CallPage test period with LiveChat, it is necessary to have an account in the CallPage system and a LiveChat account.
Can I cancel my subscription?
Yes, you can do it at any time.