Silverhand is a multinational employment agency operating in 7 countries within Europe. In 2014 the company opened an office in Timisoara, Romania. The company specializes in the recruitment of qualified personnel to work in Germany as well as in other Western European countries, with the offer being directed mainly to the technical branch. Field the company operates in is really competitive, but thanks to a professional approach, set of values, sense of responsibility and well-thought, organized, processes Silverhand is recognized as a top agency in their region.
We're constantly in touch with someone. We contact potential employees via phone, people looking for specialists call us to find staff members. To fulfill our daily tasks we follow a certain process. Calls are a very important part of it. Sometimes it takes us only 2-3 days to relocate a worker and make him start his job in Germany. CallPage seemed like a good opportunity to improve our processes and make it easier for stakeholders to contact us.
Silverhand implemented a personalized CallPage widget on their website silverhand.ro in November 2017. Since then, management and employees noticed a rise in calls volume and an increase in finalized transactions. What's more, analysis of data and reports from the CallPage dashboard helps to improve business processes at Silverhand and to solve daily problems in the office.