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About SOS electronic

Sos Electronic logo

Sos electronic is a transnational distributor of electronic components for industrial production. They specialize in verified world brands with design-in emphasis. Thus, they are with you already during the design and development of the devices. Customers are most grateful for the individual service and support. SOS electronic is a part of the strong German holding, Conrad Electronic.

 

  • The size of the company:  50 - 100 people
  • Branch of business: Electrical/Electronic Manufacturing
  • Country: Slovakia
  • Challenge: improvement of work done by sales managers

Why SOS electronic decided to implement CallPage:

In the past they tried several communications tools to facilitate their customers to contact them. Very often happened, that sales staff did not have time to answer to customers due to their busyness or they just missed the notification from communication tool.

SOS electronic screen 1

SOS electronic screen 2

source: sos.sk

CallPage makes it simple - calls our sales operator then a customer and connects them together. CallPage with its easy and fully automated process is the right tool for us. No more forgotten calls from customers!
Rastislav Talárovič Head of Marketing Department

Rastislav Talárovič

Head of Marketing Department @ SOS electronic

The results:

Callpage installation was really easy, fast and user friendly. We can see 2 advantages of using CallPage: it generates leads for us and it is good image promotion for us. Many customers don´t believe, that company can call them in 30 seconds, so usually they are surprised and speechless and really appreciate this additional service.

Key takeaways:

  • 83.39% - success call rate
  • 03:29 - average call duration
  • 2018 - the year of implementation of CallPage on sos.sk
  • 35 minutes - time it took to implement CallPage on sos.sk
  • 2 employees - answer the calls generated by CallPage

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