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How zwrotyprowizji.pl was able to increase the number of calls from a website using CallPage?

Zwroty prowizji - logo

Zwroty prowizji

Professional services

2017

User Experience

Problem

Problem

zwrotyprowizji.pl helps people apply for refund of loan commissions from banks. Customers who want to deal with this problem go to the website, where they receive a package of basic knowledge. However, nothing can replace a conversation with an advisor. Therefore, the company was looking for a tool that would encourage users to contact the consultant and enable quick contact. The CallPage application perfectly fit into this need.

Solution

Solution

The CallPage widget was installed on www.zwrotyprowizji.pl within 5 days. After only 30 minutes of using the tool, the company received the first call from a person who needed consultation. The plug-in was adjusted to the website branding, so that it looks like its integral part. The plug-in uses scoring rules, which analyze user behavior and display a message offering a website visitor to order a call at the right time. Within a year, 100 calls from potential customers were obtained using CallPage. Recipients are positively surprised by the possibility to contact an advisor in 28 seconds. Users also enjoy the option to leave a text message. Moreover, thanks to the function of collecting phone numbers out of hours, the company acquires valuable leads 24 hours a day.

Key takeaways

Key takeaways

2018 - date of CallPageimplementation at www.zwrotyprowizji.pl 50 - number of inbound calls in the first month of using CallPage 3 min 41 sec - average call duration 3 employees - handle calls generated by CallPage

Thanks to CallPage we have the opportunity to conduct more conversations with potential customers. Previously it was more difficult to convince them to contact our company. The implementation of the tool was quick and easy and went without a hitch, thanks to the professional service from CallPage. I am sincerely satisfied with the tool.

Marcin Polewka, Owner at zwrotyprowizji.pl

Marcin Polewka, Owner at zwrotyprowizji.pl

About Zwroty prowizji

zwrotyprowizji.pl is a website dedicated to consumers who want to apply for refunds of loan commissions if they managed to repay the loan early. The website belongs to the Lextio company from Kielce which has already conducted over 1000 cases for the recovery of commissions for its clients. 100% of the cases conducted by the company have ended positively – clients have received their money back from the banks.

  • Company size: 10 employees
  • Industry: Finances
  • Country: Poland
  • Challenge: Increase the number of inbound calls from the website

Why did Zwroty prowizji decide to implement CallPage:

zwrotyprowizji.pl helps people apply for refund of loan commissions from banks. Customers who want to deal with this problem go to the website, where they receive a package of basic knowledge. However, nothing can replace a conversation with an advisor. Therefore, the company was looking for a tool that would encourage users to contact the consultant and enable quick contact. The CallPage application perfectly fit into this need.

Results:

The CallPage widget was installed on www.zwrotyprowizji.pl within 5 days. After only 30 minutes of using the tool, the company received the first call from a person who needed consultation. The plug-in was adjusted to the website branding, so that it looks like its integral part. The plug-in uses scoring rules, which analyze user behavior and display a message offering a website visitor to order a call at the right time. Within a year, 100 calls from potential customers were obtained using CallPage.

Recipients are positively surprised by the possibility to contact an advisor in 28 seconds. Users also enjoy the option to leave a text message. Moreover, thanks to the function of collecting phone numbers out of hours, the company acquires valuable leads 24 hours a day.

Key takeaways:

  • 2018 – date of CallPageimplementation at www.zwrotyprowizji.pl
  • 50 – number of inbound calls in the first month of using CallPage
  • 3 min 41 sec – average call duration
  • 3 employees – handle calls generated by CallPage

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