UPC is an international corporation offering telecommunication services. It has been operating in Poland since 2000 and is a provider of Internet, mobile services and television. It serves both individual and business customers. A significant part of UPC’s sales is made via telephone and Internet.
- Company size: 1000+ employees
- Industry: Telecommunication
- Country: Poland
- Challenge: Improving the capacity of the sales hotline,
- Increase in the department’s commercial results,
- Increase in customer satisfaction.
Why did UPC decide to implement CallPage:
Prior to implementing CallPage, UPC’s sales hotline capacity was greatly limited. Customers who wanted to buy UPC services had to wait a long time to be connected with the seller. Consequently, they often gave up before making a purchase and turned to competitors.
The implementation of CallPage widget allowed customers to contact the sales department much faster, sometimes even in less than 28 seconds. This had a direct impact on the increase in commercial results. The improvement of customer satisfaction was an additional bonus.
Reduced customer service response time at the sales hotline.
Increase in the commercial results of the department.
Higher customer satisfaction.