products ˃˃
About UPC
UPC is an international corporation offering telecommunication services. It has been operating in Poland since 2000 and is a provider of Internet, mobile services and television. It serves both individual and business customers. A significant part of UPC’s sales is made via telephone and Internet.
- Company size: 1000+ employees
- Industry: Telecommunication
- Country: Poland
- Challenge: Improving the capacity of the sales hotline,
- Increase in the department’s commercial results,
- Increase in customer satisfaction.
Why did UPC decide to implement CallPage:
Prior to implementing CallPage, UPC’s sales hotline capacity was greatly limited. Customers who wanted to buy UPC services had to wait a long time to be connected with the seller. Consequently, they often gave up before making a purchase and turned to competitors.
Results:
The implementation of CallPage widget allowed customers to contact the sales department much faster, sometimes even in less than 28 seconds. This had a direct impact on the increase in commercial results. The improvement of customer satisfaction was an additional bonus.
Key takeaways:
Reduced customer service response time at the sales hotline.
Increase in the commercial results of the department.
Higher customer satisfaction.