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How does Perfect Studio - a hairdressing furniture provider save its contractors' working time by using CallPage?

Perfect Studio - logo

Perfect Studio

Home Decor

2016

Sales

Problem

Problem

Perfect Studio provides its customers with a wide range of equipment for hairdressing salons and SPA salons, allowing its contractors to arrange unique interiors. It is particularly important that the customer receives a quality product at a competitive price, so fast contact is a key element of the sales process.

Solution

Solution

Installing the Callpage widget gave website visitors a chance to order an immediate call. In less than 28 seconds, the potential customer was talking to an advisor, this opportunity was immediately appreciated by customers who could consult the choice of product with their advisor. The callback application solved the problem of busy customers. From now on, the customers decide whether they want to order the call in 28 seconds or at a later time. The store does not lose its most interested customers because they decide when is the right time to talk to the consultant.

Key takeaways

Key takeaways

115 contacts - that's how many leads per month CallPage acquires for the hairdressing furniture store. 2016 - the date of implementation of the CallPage system on meblefryzjerskie.net 1 day - the time it took to decide and implement the system. 3 employees- handle incoming calls generated via CallPage

Before the CallPage implementation, not every customer had the possibility to call us. Now, thanks to the widget, our customers can order a call, the system initiates it and finally the customer is connected with our consultant. We highly value the option to send automatic sms messages after the conversation is finished. The customer receives a message with a direct contact to the salesman, which definitely increases the chances of repeated contact and sales.

Piotr Kaczałko, PR Specialist and Client Advisor at Perfect Studio

Piotr Kaczałko, PR Specialist and Client Advisor at Perfect Studio

About Perfect Studio 

Perfect Studio specializes in selling furniture and equipment designed for hairdressing salons, beauty salons and SPAs. It operates on two levels offering its products stationary and in the form of online shopping. This hairdressing furniture store provides a comprehensive service, starting from consultancy, visualization of a salon, realization of an order and ending with a guarantee of reliable performance and product quality. Perfect Studio focuses on making contact easier for its potential customers. Their consultants are available through various communication channels (phone, e-mail, Facebook, online chat) 7 days a week.

  • Company size: 3 employees
  • Industry: Beauty
  • Country: Poland
  • Challenge: Providing professional advice in the shortest possible time. Fast response time to inquiries.

Why did Perfect Studio decide to implement CallPage:

Perfect Studio provides its customers with a wide range of equipment for hairdressing salons and SPA salons, allowing its contractors to arrange unique interiors. It is particularly important that the customer receives a quality product at a competitive price, so fast contact is a key element of the sales process.

Results:

Installing the Callpage widget gave website visitors a chance to order an immediate call. In less than 28 seconds, the potential customer was talking to an advisor, this opportunity was immediately appreciated by customers who could consult the choice of product with their advisor. The callback application solved the problem of busy customers. From now on, the customers decide whether they want to order the call in 28 seconds or at a later time. The store does not lose its most interested customers because they decide when is the right time to talk to the consultant.

Key takeaways:

  • 115 contacts – that’s how many leads per month CallPage acquires for the hairdressing furniture store.
  • 2016 – the date of implementation of the CallPage system on meblefryzjerskie.net
  • 1 day – the time it took to decide and implement the system.
  • 3 employees- handle incoming calls generated via CallPage

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