CallPage logo
Sign inTry it for free

ENG

Faster lead response time achieved thanks to the callback service

Lavazza Professional Germany - logo

Lavazza Professional Germany

Professional services

2019

Sales

Problem

Problem

Company struggled with providing outstanding customer service. It receives thousands of calls and contact inquiries every day, but lacked a system that would enable quick reaction time, satisfying both the users and management. Because of long waiting times, many potential clients were abandoning Lavazza infoline and were turning to their competitors.

Solution

Solution

Since CallPage was introduced on the website, Lavazza notes way more interactions with customers and highly improved reaction time. A callback offer makes it seem that the company is instantly and constantly available to their potential customers. This builds trust and increases the number of sales calls from highly motivated users who are at the end of their buyer journey.

Key takeaways

Key takeaways

Improved reaction time. Increase of inbound calls. Higher customer satisfaction level.

The first month with CallPage already proved that this tool can significantly improve our reaction times, which is our main KPI for both sales and customer service teams. As a result our customers and potential clients are super satisfied with our service. What’s more, Lavazza employees admit that now it’s easier for them to do their job properly.

Kevin G. M. Baltruweit, Demand Generation Manager

 Kevin G. M. Baltruweit, Demand Generation Manager

About Lavazza Professional Germany

Lavazza is an international producer of espresso coffee. It was founded as a coffee store in San Tommaso, Turin in 1895. The company also provides coffee machines and other equipment necessary to serve extraordinary coffee.

Why did Lavazza Professional Germany decide to implement CallPage:

Company struggled with providing outstanding customer service. It receives thousands of calls and contact inquiries every day, but lacked a system that would enable quick reaction time, satisfying both the users and management. Because of long waiting times, many potential clients were abandoning Lavazza infoline and were turning to their competitors.

Results:

Since CallPage was introduced on the website, Lavazza notes way more interactions with customers and highly improved reaction time. A callback offer makes it seem that the company is instantly and constantly available to their potential customers. This builds trust and increases the number of sales calls from highly motivated users who are at the end of their buyer journey.

Key takeaways:

  • Improved reaction time.
  • Increase of inbound calls.
  • Higher customer satisfaction level

Try unlimited features free for 7 days, then basics $0/month!

Increase your sales, generate more leads, improve user experience!

Sign up with GoogleSign up with Email
Buy or cancel any time
5 minute setup
Plans from just $0/month
CallPage 2021 | All Rights Reserved | Privacy Policy | Terms of service | Data storage | US +1 415 684 7475 | UK +44 203 984 7778 | PL +48 22 164 78 09

Product