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High increase in the number of phone calls from potential customers thanks to the CallPage implementation

KRUK España - logo

KRUK España

Professional services

2020

User Experience

Problem

Problem

The company wasn’t able to find a reliable callback solution. They tested a few tools, but none of them fulfilled KRUK España’s high expectations. Apart from a callback, the company looked for call analytics and call recording features.

Solution

Solution

CallPage turned out as a perfect solution for KRUK España. Offering an immediate call for anyone who expressed an interest in the company’s offering was exactly what customers and potential clients were looking for. Adding the CallPage widget on the website resulted in higher sales and improved customer satisfaction.

Key takeaways

Key takeaways

High increase of the number of connections with our customers. Improved customer satisfaction. Increase in conversion rate.

We are really satisfied with the results delivered by CallPage. Each day our agents answer phone calls from customers interested in our services. We can see a direct connection between the implementation of CallPage and increased customer satisfaction.

Lavinia Dragota, Marketing & PR Responsible

Lavinia Dragota, Marketing & PR Responsible

About KRUK España

KRUK is an international company offering debt collection services. Each person who is indebted to the KRUK Group may propose their own convenient repayment terms. The company adjusts to financial possibilities and helps consumers get out of the debt loop

Why did KRUK España decide to implement CallPage:

The company wasn’t able to find a reliable callback solution. They tested a few tools, but none of them fulfilled KRUK España’s high expectations. Apart from a callback, the company looked for call analytics and call recording features.

Results:

CallPage turned out as a perfect solution for KRUK España. Offering an immediate call for anyone who expressed an interest in the company’s offering was exactly what customers and potential clients were looking for. Adding the CallPage widget on the website resulted in higher sales and improved customer satisfaction.

Key takeaways:

High increase of the number of connections with our customers
Improved customer satisfaction
Increase in conversion rate

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