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Increase in the number of leads from the website by 25% by using CallPage

Komandor S.A - logo

Komandor S.A.

Home Decor

2020

Lead generation

Problem

Problem

Komandor was struggling with poor website performance. Despite many efforts, the number of leads generated remained low. Additionally, the conversion of a website visitor into a customer was low. Despite its traditional approach and long history, the company wanted to make the website its main sales channel, moving from offline sales.

Solution

Solution

Implementation of the CallPage widget on the komandor.pl website turned out to be an excellent solution to these challenges. After the widget was added to the website, more people started contacting the company's staff and proactively expressed interest in the offer. This made it easier for salespeople to present the offer and close more sales deals. The result was an increase in the number of customers acquired through the website.

Key takeaways

Key takeaways

25% - growth rate of contacts from the website. 2020 - date of the CallPage implementation. Improvement of customer satisfaction.

Despite the long business tradition, our company still tries to use innovative solutions and meet the expectations of our customers. Offering them the possibility to contact store personnel within 28 seconds has clearly increased the number of contacts acquired through the website, which directly translates into increased sales.

Łukasz Kadłuczka, Marketing Director at Grupa Komandor

Łukasz Kadłuczka, Marketing Director at Grupa Komandor

About Komandor S.A

Komandor is a company that manufactures and sells various types of furniture. It is famous for its reliable closets, which customers have been using for over 28 years. Komandor was the pioneer of offering sliding closet doors in Poland. Currently, the company’s products can be purchased in 200 company-owned showrooms and at over 150 authorized dealers throughout the country.

Why did Komandor S.A decide to implement CallPage:

Komandor was struggling with poor website performance. Despite many efforts, the number of leads generated remained low. Additionally, the conversion of a website visitor into a customer was low. Despite its traditional approach and long history, the company wanted to make the website its main sales channel, moving from offline sales.

Results:

Implementation of the CallPage widget on the komandor.pl website turned out to be an excellent solution to these challenges. After the widget was added to the website, more people started contacting the company’s staff and proactively expressed interest in the offer. This made it easier for salespeople to present the offer and close more sales deals. The result was an increase in the number of customers acquired through the website.

Key takeaways:

25% – growth rate of contacts from the website.
2020 – date of the CallPage implementation.
Improvement of customer satisfaction.

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