Habys is a family company, strongly associated with Jaslo, located at the foot of the Low Beskids. The company has specialized in creating and selling professional massage tables for 20 years.
- Company size: 50 employees
- Industry: Ecommerce
- Country: Poland
- Challenge: Providing high quality customer service
Why did Habys decide to implement CallPage?
At the Habys online store, customers can choose from many products – specialized tables and other massage accessories. The company cares about maintaining high quality customer service. Potential clients often need guidance and advice on the choice of equipment, so to make it easier and faster for them to contact the company, they decided to install the CallPage widget. The application allows a customer who is browsing the website to order a callback in 28 seconds. In addition, the company’s challenge was to keep users on the website at the most advantageous moment from a sales point of view, e.g,. when visitors spent a certain time browsing the store’s offer.
The CallPage algorithm spots users who want to leave the online store, e.g,. after adding products to the cart. It then displays an offer with the option to order a callback in 28 seconds. In this way, the company takes the initiative for a conversation and encourages the potential customer to get in touch. During each month, an average of 80 people choose this form of contact on the e-store website.
Customers are positively surprised to be able to contact a store advisor so quickly and directly. The company also uses the Night Mode feature that enables lead generation after hours. Thanks to this, if the customers browse the offer in the evenings or on weekends – the store can still obtain their data and offer contact at a convenient time. The implemented CallPage widget is completely matched to the appearance of the online store, which additionally builds trust of the recipients.
- 2016 – the date of implementation of CallPage service on Habys websites
- 80 leads – average number of successful calls generated by CallPage.
- 5 min 19 sec – average call duration.
- 92.96% – successful calls generated by CallPage
- 5 employees – handle calls generated by CallPage