GO-leasing is a partnership network of leasing and car loan brokers. Its 60 branches serve customers all over Poland. Working with nearly 40 leasing companies and banks allows GO-leasing to offer its clients the best possible leasing or car loan deals.
Why did GO-leasing decide to implement CallPage:
Many customers were looking for a rather unusual option to communicate with the company. They wanted to get in touch with GO-leasing, but not at a given moment, but later. Moreover, they expected someone to remind them of the date of their upcoming call.
CallPage was the only service provider that solved this problem. With the introduction of the widget, GO-leasing customers were able to schedule a call for the day and time of their choice. Additionally, they received a reminder of the scheduled call. In addition to providing a convenient form of communication for customers, GO-leasing also gained an insight into the history of conversations, they could check who was interacting with the customer, how long the call lasted, etc. The CallPage system also enabled managers to listen to the conversations. So GO-leading improved communication with the customer, but also within the company.
Increase in calls from customers by approximately 30%.
Improved customer satisfaction.
Improved communication within the company.