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Increase in sales calls by approx. 30% due to implementation of CallPage at GO-leasing

GOleasing - logo

GO-leasing

Automotive

2019

Sales

Problem

Problem

Many customers were looking for a rather unusual option to communicate with the company. They wanted to get in touch with GO-leasing, but not at a given moment, but later. Moreover, they expected someone to remind them of the date of their upcoming call.

Solution

Solution

CallPage was the only service provider that solved this problem. With the introduction of the widget, GO-leasing customers were able to schedule a call for the day and time of their choice. Additionally, they received a reminder of the scheduled call. In addition to providing a convenient form of communication for customers, GO-leasing also gained an insight into the history of conversations, they could check who was interacting with the customer, how long the call lasted, etc. The CallPage system also enabled managers to listen to the conversations. So GO-leading improved communication with the customer, but also within the company.

Key takeaways

Key takeaways

Increase in calls from customers by approximately 30%. Improved customer satisfaction. Improved communication within the company.

Adding an alternative, convenient communication option - CallPage - has translated into a significant increase in sales conversations, and thus an increase in sales results. We can safely say that the investment in the CallPage tool has brought a significant return.

Rafał Kiewisz CMO at GO-leasing

Rafał Kiewisz CMO at GO-leasing

About GO-leasing

GO-leasing is a partnership network of leasing and car loan brokers. Its 60 branches serve customers all over Poland. Working with nearly 40 leasing companies and banks allows GO-leasing to offer its clients the best possible leasing or car loan deals.

Why did GO-leasing decide to implement CallPage:

Many customers were looking for a rather unusual option to communicate with the company. They wanted to get in touch with GO-leasing, but not at a given moment, but later. Moreover, they expected someone to remind them of the date of their upcoming call.

Results:

CallPage was the only service provider that solved this problem. With the introduction of the widget, GO-leasing customers were able to schedule a call for the day and time of their choice. Additionally, they received a reminder of the scheduled call. In addition to providing a convenient form of communication for customers, GO-leasing also gained an insight into the history of conversations, they could check who was interacting with the customer, how long the call lasted, etc. The CallPage system also enabled managers to listen to the conversations. So GO-leading improved communication with the customer, but also within the company.

Key takeaways:

Increase in calls from customers by approximately 30%.
Improved customer satisfaction.
Improved communication within the company.

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