dogadamycie.pl is an online translation service using which clients can quickly and conveniently carry out various types of translation such as sworn, certified, specialist, scientific, technical, legal, economic and many others. Dogadamycie.pl translators translate texts in over 50 languages. The company was founded in 2012.
- Company size: 500 employees
- Industry: Services (online translation agency)
- Country: Poland
- Challenge: Quickly contact website users and increase the number of leads acquired
Why diddogadamycie.pl decide to implement CallPage?
dogadamycie.pl needed a solution that would enable quick contact with customers looking for translation services. The company has several websites in different languages – it was important that the tool could be easily installed and individually adjusted to the appearance of each site. In the translation industry, direct contact with clients who often need help in choosing the right services is very important. Due to the nature of the company, i.e., services provided online, potential customers expect an answer in the shortest possible time. Therefore, CallPage turned out to be an ideal solution, as it allows for calling back visitors to the website in 28 seconds.
The company installed CallPage widgets on several websites (e.g. dogadamycie.pl, turbotlumaczenia.pl) and several dozen landing pages prepared for particular offers. The installed widgets also use scoring rules which analyze user behavior on the website and on this basis display a window with a callback offer in 28 seconds. For example, when a potential customer wants to leave the page, scrolls for a long time or returns to it for another time – it is when the CallPage widget window appears on their screen. Such a solution allows to attract the user’s attention and keep them on the website in order to acquire a lead. An interesting example is also matching the CallPage widget to specific subpages – for example, the page with the order form. When a user gets to this subpage and has doubts or questions, the company encourages them to quickly contact a consultant. Such actions allow the company to build positive experience related to customer service and call back only those who are ready to talk. Thanks to the implementation of CallPage the company acquires leads 24 hours a day.
- 2017 – date of implementation of CallPage service.
- 289 leads – average monthly number of successful calls generated by CallPage
- 90% – answered calls generated by CallPage by consultants of dogadamycie.pl company
- 6 employees – handle the calls generated by CallPage