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How did a company operating in the healthcare industry improve customer service with CallPage?

ClinicHunter - logo

ClinicHunter

Medical services

2016

Sales

Problem

Problem

The medical tourism industry is growing rapidly and as a result, competition is increasing. It is therefore important to call the patient back quickly and explain the entire treatment process in detail. The company needs to be faster than the competition.

Solution

Solution

Working with CallPage has not only increased the number of inquiries we receive, but has also had a positive impact on conversions. Patients are eager to receive a return call, and offering a callback within 28 seconds has had a positive impact on our relationship with patients. They are often positively surprised that they just provided us with a phone number and already received a return call. Because we respond faster than other intermediaries, patients often choose us as their provider of choice.

Key takeaways

Key takeaways

2016 - the date of implementation of CallPage service on the website of the company ClinicHunter > 100 sales calls - that's how many monthly calls are generated by CallPage on the company's websites 5 employees - handle the calls generated by CallPage

Since we implemented CallPage on our website we can see a constant increase in lead generation and treatments booked via our marketplace. This also translates into customer satisfaction and higher revenue.

Aleksandra Kutkowska, Product Manager at ClinicHunter

Aleksandra Kutkowska, Product Manager at ClinicHunter

About ClinicHunter

ClinicHunter is a marketplace that connects patients with clinics around the world. They help patients who are looking for a treatment abroad. Patients who are looking for a clinic in another country are more discerning than local patients. They often compare several options to choose the best solution for them. A phone call allows for a better presentation of the offer and for a quick clarification of any doubts. Immediate patient callbacks are key in this industry.

  • Company results: 300 customers per month
  • Industry: Medical tourism
  • Location: Poland, UK and Scandinavia

Why did ClinicHunter decide to implement CallPage:

The medical tourism industry is growing rapidly and as a result, competition is increasing. It is therefore important to call the patient back quickly and explain the entire treatment process in detail. The company needs to be faster than the competition.

Results:

Working with CallPage has not only increased the number of inquiries we receive, but has also had a positive impact on conversions. Patients are eager to receive a return call, and offering a callback within 28 seconds has had a positive impact on our relationship with patients. They are often positively surprised that they just provided us with a phone number and already received a return call. Because we respond faster than other intermediaries, patients often choose us as their provider of choice.

Key takeaways:

  • 2016 – the date of implementation of CallPage service on the website of the company ClinicHunter
  • > 100 sales calls – that’s how many monthly calls are generated by CallPage on the company’s websites
  • 5 employees – handle the calls generated by CallPage

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