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Brayn Wills

Brayn Wills

currently holds the position of knowledge management manager at ProProfs. He is responsible for creating unique and relevant content on knowledge base tools and keeping track of the latest developments in the realm of knowledge management. In his free time, he is either reading a new book or exploring offbeat destinations.

Recent posts

What Is a Call Center Knowledge Base and Why Use One For Your Business

Despite the rise of social media and other digital communication channels, call centers are still relevant in today's B2B business landscape. Having been around for decades now, they remain an integral part of customer support wings in most companies. A 2019 CCW Market Study report shows that 64% of companies believe customers should be able to reach a live agent easily.

Brayn Wills
Brayn Wills
November 14, 2019

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