Call operators
Add or edit consultants and schedule their availability for the widget.
Working hours
Set office hours during which your consultants are available.
Scheduled calls
Your prospect can order calls for later. Both the potential client and the consultant will receive a notification.
Holidays & breaks
Set a time when the company is on holidays or a break.
Dialing time
Set the time to connect with the visitor who requested the callback.
Call algorithm
Set the dialing sequence - random, simultaneous or rated.
Retry failed calls
Set up a callback to the visitor, in case the call did not take place.
Calls from dashboard
Call your leads directly from your CallPage dashboard.
Custom voice messages
Record and set custom voice messages for your prospects.
IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with clients.
Call queuing
Hold customers on the line, when your consultants are busy.
Call scheduling
Let your customers book an ASAP call instead waiting on the line.
Caller ID
Choose a number you want to display on the customer and consultant’s mobile phone.
Custom SMS
Edit and personalize the SMS that is sent to your prospects.
Custom SMS Sender ID
Send SMS with your Company Name.
Text personalization
Edit text displayed on the widget and adjust it to your business.
Pop-up personalization
Personalize pop-up - set your own graphics, upload your logo or customize fonts.
Tooltip personalization
Adjust tooltip - decide the content to display before a prospect clicks on the widget.
Custom button
Setup your own button design.
Custom eyecatcher
Attract visitor’s attention by personalizing the eyecatcher.
Custom styles (CSS)
Use CSS styles to give your widget a unique design and a personalized experience.
Dedicated widget personalization
Contact us if you need extra personalization for your widget.
Dynamic text
Set up a dedicated text for traffic source, UTM, GEO IP, and Page Title.
Sound effects
Switch on the sound effect, that plays upon the widget's launch, and captures the visitor's attention and gain a higher conversion rate.
Button animations
Use different animations to attract attention of your website visitors.
Custom fields
Collect other relevant data from your leads.
Button triggers
Helps you to determine when to show a callback button on the website - hide, show always, show by time or scroll.
Mobile triggers
Here you can configure whether to activate or disable the triggers on mobile devices.
Night mode
It allows you to set the widget form for after-work hours.
Time trigger
This setting allows the widget to appear on the website after a set time duration.
Page-level targeting
Determine on which pages of the website the widget form should appear for specified triggers.
Inaction trigger
Setting which allows the widget to be shown after the visitor is inactive while on the website.
Exit-intent trigger
Settings which allow you to set the form to appear when a visitor tries to leave the website.
UTMs trigger
Track a source, medium, or campaign name.
Geo & IP trigger
Check localization and IP addresses of your customers.
Text interactions trigger
Your website visitor receives scoring points for interacting with the text.
New/Old Trigger
Scoring system assigns points if the website visitor has already visited your website in the past.
Switch to another tab Catcher
Display widget when customer switches to another tab.
Trigger upon click
This trigger gives you an opportunity to put the widget code on any button or link on your website - for example, on the Request a call button.
Callback from website forms
Reach out to your prospects from any form on the website that they fill with their phone number through our system.
Data-autofilling
More than 5mn people have contacted via CallPage. When a lead lands on your website, their contact data will be autofilled.
AI-Scoring rules (beta)
Automate AI-scoring rules and decide when your popup will be displayed.
Merge widgets
Combine different widgets and display them on multiple subpages.
Call recording
Record conversations with visitors for further listening and analysis.
Call status analytics
Show call statuses, their numbers and period - Received calls, Missed calls, Manager is busy, Unanswered calls, Client is busy, Upcoming calls.
Export data to CSV
Export all data from the dashboard to CSV file so you can use it elsewhere.
Full client’s / leads data
It is displayed in the table of calls - Source, date, time, name, manager who spoke with the client, customer geolocation, etc.
Full visitors and conversion data
Displays the ratio of the number of visits, pop-ups and leads, with a total conversion, for any desired period.
Full sales rep reporting
Keep up to date with detailed data analysis.
Full customizable reporting
Choose customizable statistics that are most important to your business
Departments
Add departments to your widget so prospects can directly connect with consultants.
Notes
Make notes with all important information about your lead. Use them to prepare for the next conversation.
User roles
Give your consultants different roles and levels of access in the dashboard.
Email notifications
Get information about all calls (ongoing, missed, ended, scheduled) delivered to your inbox.
Blacklisted numbers
Add numbers to the blacklist so they can’t use your widget and request a callback.
User permissions
Block access to certain data from unauthorized consultants.
Country blocking
You can block countries you don’t want to receive calls from.
IP blocking
Block the IPs that you don’t want to grant access your widget.
GDPR-Ready
Use permissions that we have prepared for you as required by GDPR.
Help center access
Access to our extensive knowledge base at any time.
Email & Live Chat support
Should you have any additional questions or problems, you can also reach out either by email or chat.
Phone support
You can also phone us to resolve any of your issues.
Dedicated account manager
We provide dedicated Account Managers who will deploy CallPage to your business needs.
One-to-one on-boarding sessions
You can also request individual on-boarding sessions and our team will walk you through the entire setup.
Service-level agreement (SLA)
We guarantee the quality of all the services provided.
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