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Call & SMS Settings

call operator

Call operators

Add or edit consultants and schedule their availability for the widget.

working hours

Working hours

Set office hours during which your consultants are available.

scheduled calls

Scheduled calls

Your prospect can order calls for later. Both the potential client and the consultant will receive a notification.

holidays and breaks

Holidays & breaks

Set a time when the company is on holidays or a break.

dialing time

Dialing time

Set the time to connect with the visitor who requested the callback.

call algorithm

Call algorithm

Set the dialing sequence - random, simultaneous or rated.

retrying failed calls

Retry failed calls

Set up a callback to the visitor, in case the call did not take place.

calls from dashboard

Calls from dashboard

Call your leads directly from your CallPage dashboard.

custom voice message

Custom voice messages

Record and set custom voice messages for your prospects.



Interactive Voice Response (IVR) is an automated telephony system that interacts with clients.

call queuing

Call queuing

Hold customers on the line, when your consultants are busy.

call scheduling

Call scheduling

Let your customers book an ASAP call instead waiting on the line.

caller id

Caller ID

Choose a number you want to display on the customer and consultant’s mobile phone.

custom sms

Custom SMS

Edit and personalize the SMS that is sent to your prospects.

custom sms sender

Custom SMS Sender ID

Send SMS with your Company Name.

Widget Settings

text personalization

Text personalization

Edit text displayed on the widget and adjust it to your business.

popup personalization

Pop-up personalization

Personalize pop-up - set your own graphics, upload your logo or customize fonts.

tooltip personalization

Tooltip personalization

Adjust tooltip - decide the content to display before a prospect clicks on the widget.


Custom button

Setup your own button design.

custom eyecatcher

Custom eyecatcher

Attract visitor’s attention by personalizing the eyecatcher.

custom styles

Custom styles (CSS)

Use CSS styles to give your widget a unique design and a personalized experience.

dedicated widget

Dedicated widget personalization

Contact us if you need extra personalization for your widget.

dynamic text

Dynamic text

Set up a dedicated text for traffic source, UTM, GEO IP, and Page Title.

sound effects

Sound effects

Switch on the sound effect, that plays upon the widget's launch, and captures the visitor's attention and gain a higher conversion rate.

button animations

Button animations

Use different animations to attract attention of your website visitors.

custom fields

Custom fields

Collect other relevant data from your leads.

Display Settings

button triggers

Button triggers

Helps you to determine when to show a callback button on the website - hide, show always, show by time or scroll.

mobile triggers

Mobile triggers

Here you can configure whether to activate or disable the triggers on mobile devices.

night mode

Night mode

It allows you to set the widget form for after-work hours.

time triggers

Time trigger

This setting allows the widget to appear on the website after a set time duration.

page level

Page-level targeting

Determine on which pages of the website the widget form should appear for specified triggers.

inaction trigger

Inaction trigger

Setting which allows the widget to be shown after the visitor is inactive while on the website.

exit intent trigger

Exit-intent trigger

Settings which allow you to set the form to appear when a visitor tries to leave the website.

utm trigger

UTMs trigger

Track a source, medium, or campaign name.

geo and ip trigger

Geo & IP trigger

Check localization and IP addresses of your customers.

text interactions trigger

Text interactions trigger

Your website visitor receives scoring points for interacting with the text.

new old trigger

New/Old Trigger

Scoring system assigns points if the website visitor has already visited your website in the past.

switch to another tab

Switch to another tab Catcher

Display widget when customer switches to another tab.

trigger upon click

Trigger upon click

This trigger gives you an opportunity to put the widget code on any button or link on your website - for example, on the Request a call button.

callback from website forms

Callback from website forms

Reach out to your prospects from any form on the website that they fill with their phone number through our system.

data autofilling


More than 5mn people have contacted via CallPage. When a lead lands on your website, their contact data will be autofilled.

ai scoring rules

AI-Scoring rules (beta)

Automate AI-scoring rules and decide when your popup will be displayed.

merge widgets

Merge widgets

Combine different widgets and display them on multiple subpages.

Call Analytics

call recording

Call recording

Record conversations with visitors for further listening and analysis.

call status

Call status analytics

Show call statuses, their numbers and period - Received calls, Missed calls, Manager is busy, Unanswered calls, Client is busy, Upcoming calls.

export data to csv

Export data to CSV

Export all data from the dashboard to CSV file so you can use it elsewhere.

full clients data

Full client’s / leads data

It is displayed in the table of calls - Source, date, time, name, manager who spoke with the client, customer geolocation, etc.

full visitors and conversion data

Full visitors and conversion data

Displays the ratio of the number of visits, pop-ups and leads, with a total conversion, for any desired period.

full sales reporting

Full sales rep reporting

Keep up to date with detailed data analysis.

full customizable reporting

Full customizable reporting

Choose customizable statistics that are most important to your business




Add departments to your widget so prospects can directly connect with consultants.

notes productivity


Make notes with all important information about your lead. Use them to prepare for the next conversation.

user roles

User roles

Give your consultants different roles and levels of access in the dashboard.

email notifications

Email notifications

Get information about all calls (ongoing, missed, ended, scheduled) delivered to your inbox.


blacklisted numbers

Blacklisted numbers

Add numbers to the blacklist so they can’t use your widget and request a callback.

user permissions

User permissions

Block access to certain data from unauthorized consultants.

country blocking

Country blocking

You can block countries you don’t want to receive calls from.

ip blocking

IP blocking

Block the IPs that you don’t want to grant access your widget.

gdpr ready


Use permissions that we have prepared for you as required by GDPR.


help center access

Help center access

Access to our extensive knowledge base at any time.

email support

Email & Live Chat support

Should you have any additional questions or problems, you can also reach out either by email or chat.

phone support

Phone support

You can also phone us to resolve any of your issues.

dedicated account manager

Dedicated account manager

We provide dedicated Account Managers who will deploy CallPage to your business needs.

one to one sessions

One-to-one on-boarding sessions

You can also request individual on-boarding sessions and our team will walk you through the entire setup.

service level

Service-level agreement (SLA)

We guarantee the quality of all the services provided.